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CSAT Monitor
Measure customer satisfaction after every resolved ticket.
$79/mo
Start this automationHow it works
CSAT Monitor sends a survey when a ticket closes, CSAT, NPS, or CES, your choice, and collects responses through secure single-use links. A language model reads the sentiment behind each answer, not just the number on the scale.
Low scores fire a Slack alert, and alerts that go unacknowledged escalate. It tracks each agent's satisfaction over a rolling seven-day window, holds back people who were just surveyed, and sends a weekly digest.
Works with
- Zendesk
- Freshdesk
- Slack
What it does
- Triggers CSAT, NPS, or CES surveys after a ticket closes
- Collects responses through secure single-use links
- Reads response sentiment with a language model
- Fires Slack alerts on low scores, with escalation
- Tracks per-agent satisfaction over a rolling 7-day window
- Suppresses repeat surveys and sends a weekly digest
Pricing
$79/mo
$699/yr
Included usage, per month
- Included1,000 surveys
- +$49/mo4,000 surveys
- +$149/mo12,000 surveys
Need more? Custom volume above the top tier, contact support@artifically.com.