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CSAT Monitor

Measure customer satisfaction after every resolved ticket.

ComingIndicative, $79 a month

All automations

How it works

CSAT Monitor sends a survey when a ticket closes, CSAT, NPS, or CES, your choice, and collects responses through secure single-use links. A language model reads the sentiment behind each answer, not just the number on the scale.

Low scores fire a Slack alert, and alerts that go unacknowledged escalate. It tracks each agent's satisfaction over a rolling seven-day window, holds back people who were just surveyed, and sends a weekly digest.

CSAT Monitor dashboard: satisfaction score, NPS, a rating trend, and an agent leaderboard.
A real capture from the product dashboard, with sample data.

Works with

  • Zendesk
  • Freshdesk
  • Slack

What it does

  • Triggers CSAT, NPS, or CES surveys after a ticket closes
  • Collects responses through secure single-use links
  • Reads response sentiment with a language model
  • Fires Slack alerts on low scores, with escalation
  • Tracks per-agent satisfaction over a rolling 7-day window
  • Suppresses repeat surveys and sends a weekly digest

Pricing

Built, and not on sale yet. The price below is indicative and gets confirmed when it opens.

Indicative, $79 a month