Terms of Service

The Service may also include access to APIs, documentation, and support resources to help you deploy Automations alongside your existing systems.

To use most of the Service you must create an account. You agree to provide accurate, current, and complete information and to keep it up to date.

You are responsible for your account credentials and for activity under your account. You agree to:

You must be at least 18 years old to create an account. By using the Service you confirm that you meet this requirement and can enter into binding contracts.

If you create an account for a business or organisation, you confirm you have authority to bind it to these Terms, and that organisation is responsible for all activity in the account.

All Automations, software, algorithms, code, designs, interfaces, documentation, and related materials made available through the Service are the property of Artifically and are protected by intellectual-property law.

The Artifically name, logo, and related names and designs are our marks. You may not use them without our prior written permission.

You keep ownership of the data and content you put into the Service ("Your Content"). You grant us a limited, non-exclusive licence to process Your Content solely to provide the Service to you. We do not claim ownership of Your Content, and we do not use it to train our own models.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use and incorporate that feedback into our products, with no obligation to you.

When you subscribe to an Automation, we grant you a limited, non-exclusive, non-transferable, revocable licence to use that Automation in accordance with these Terms for as long as your subscription is active.

Unless we agree otherwise in writing, you may not:

Automations are licensed by subscription only. There is no free tier and no perpetual licence.

Each Automation carries a base subscription price, billed monthly or yearly, which includes the lowest rate-limit tier. If you need more capacity, you can move to a higher rate-limit tier for an additional recurring fee. Current prices and tiers are shown on the pricing page and at checkout.

An active subscription includes updates, fixes, and support for the Automation you subscribe to.

Prices are shown in US Dollars unless stated otherwise. You agree to pay all fees incurred on your account at the prices in effect when they are incurred. Payment is due at purchase, and at the start of each billing period for subscriptions.

We accept the payment methods shown at checkout, processed by our payment providers. You authorise us to charge your selected method for fees owed, and you are responsible for keeping your payment details current.

Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period and you keep access until then.

We offer refunds in the following circumstances:

Email legal@artifically.com. Requests are assessed individually.

You are responsible for applicable taxes, including VAT or equivalent, based on your location. Stated prices exclude taxes unless indicated.

We may change prices. For active subscriptions, a price change takes effect at the start of the next billing period after we notify you.

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

When you run an Automation, your data is processed to perform the functions you configured, including transmission to the third-party providers listed in our Privacy Policy.

We hold no security certification, and we make no certification claims. The controls we actually operate are:

We retain data for as long as your account is active or as needed to provide the Service. Our published retention periods — including 90 days for call transcripts and 13 months for call records — are set out in the Privacy Policy. After account deletion, data is retained for 90 days and then permanently removed, except where we must keep it by law.

Your data may be transferred to and processed in countries other than your own. Where we transfer personal data out of a jurisdiction that restricts it, we rely on the transfer mechanisms offered by the provider concerned.

We may provide APIs so you can integrate Automations with your systems. API access is subject to these Terms and any API-specific terms in our documentation.

API access requires an API key. You are responsible for:

API usage is subject to the rate-limit tier on your subscription. Exceeding your tier may result in throttling or require moving to a higher tier.

We may modify or deprecate APIs with reasonable notice, and will aim to maintain backward compatibility and provide migration guidance for breaking changes.

We aim to keep the Service available continuously, but we do not guarantee uninterrupted availability. Availability excludes scheduled maintenance and events outside our reasonable control.

We will give reasonable advance notice of scheduled maintenance likely to affect availability, and will aim to schedule it outside peak hours.

If the Service is disrupted, we will:

Support is provided by email at legal@artifically.com. We aim to respond promptly, but we do not currently offer contractual response-time commitments or service credits.

The Service and all Automations are provided "as is" and "as available", without warranties of any kind, express or implied. Artifically disclaims all warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that an Automation will meet your specific requirements or produce particular results.

To the maximum extent permitted by law, Artifically is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising from:

In no event will Artifically's total liability for all claims arising from or related to these Terms or the Service exceed the greater of (a) the amounts you paid to Artifically in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).

These limitations are a fundamental basis of the agreement between you and Artifically; the Service would not be provided without them.

We may, at your expense, assume exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with that defence.

You may close your account at any time through your account settings or by emailing legal@artifically.com. On termination your right to use the Service ends.

We may suspend or terminate your access, with or without notice, including for:

Before terminating, you may request an export of Your Content by emailing legal@artifically.com. Exports are handled manually, subject to technical feasibility and applicable law.

Before starting formal proceedings, you agree to contact us at legal@artifically.com so we can try to resolve the matter informally. We will attempt to resolve disputes within 60 days of receiving your notice.

If a dispute is not resolved informally, it shall be determined by the competent courts of the United Arab Emirates in accordance with the governing law set out above.

Either party may apply to a competent court for injunctive or other equitable relief to protect its intellectual property or confidential information.

These Terms, together with the Privacy Policy and any documents expressly incorporated by reference, are the entire agreement between you and Artifically regarding the Service and supersede prior agreements on that subject.

If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in force.

A failure to enforce any provision is not a waiver of it or of any other provision.

You may not assign these Terms without our prior written consent. We may assign them, including in connection with a reorganisation or transfer of the business. Any assignment in breach of this clause is void.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government action, or telecommunications failures.

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Artifically.

We may give you notice by email to the address on your account or by posting in the Service. Notices to Artifically must be sent to legal@artifically.com.